Pony Club Victoria is committed to delivering safe, enjoyable, and well-organised events for competitors, parents, supporters, and officials. Your honest feedback helps us improve future events. This survey should take 5–10 minutes.
Demographics (helps us understand responses by group)

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* 1. What discipline was the event focused on?

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* 2. What was your primary role at the event?

Event Planning & Communication

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* 3. How clear and timely was the pre-event information (e.g., entries, schedules, rules) and updates during the event?

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* 4. How easy was it to access and find key information (e.g., schedules, maps, results, updates via website/app/email)?

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* 5. What worked well or what was missing? (Free text)

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* 6. Any specific suggestions for improving communication?

Venue & Facilities

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* 7. How suitable were the venue facilities (e.g., arenas, warm-up areas, stables, parking, spectator areas, toilets)?

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* 8. Any highlights or areas for improvement?

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* 9. How safe did you feel overall during the event (e.g., risk management, first aid availability, gear checks, ground conditions)?

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* 10. Please share any specific safety concerns or positive examples.

Activities, Organisation & Support

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* 11. How well-organised and enjoyable were the competitions/activities?

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* 12. What made it great or what could be better?

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* 13. How satisfied were you with the support from event staff, volunteers, and officials?

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* 14. Any specific praise or suggestions for where more help was needed?

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* 15. How satisfied were you with the prizes, awards, ribbons, sashes (where applicable)?

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* 16. What worked well or any suggestions?

Overall Experience

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* 17. On a scale of 0–10, how likely are you to recommend this Pony Club Victoria event to others? (Net Promoter Score style)

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* 18. What is the main reason for your score?

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* 19. How would you rate the overall value for money of this event (considering entry fees, facilities, prizes, experience, etc.)?

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* 20. Any thoughts on fees, what would improve perceived value?

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* 21. How important are sustainability practices to you at Pony Club events (e.g., waste reduction, water usage, eco-friendly stabling, minimal single-use plastics)?

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* 22. Any suggestions for making events more environmentally friendly?

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* 23. How accessible and inclusive did you find the event for participants with diverse needs (e.g., disabilities, young riders, beginners, diverse backgrounds)?

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* 24. Any suggestions for greater inclusivity?

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* 25. What were the best aspects of this event? (Select all that apply) – Required

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* 26. What should be improved for future events? (Select all that apply) – Required

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* 27. Would you attend a similar Pony Club Victoria event in the future?

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* 28. Please explain your answer.

Rider Bags / Participant Packs Feedback (We are exploring options for providing rider bags/packs at future events—these could include event info, merchandise, essentials, or sponsor items.)

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* 29. Did this event provide a rider bag/participant pack?

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* 30. If yes, how useful/satisfactory was the rider bag/pack?

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* 31. What did you like or what could be improved?

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* 32. Would you like Pony Club Victoria to offer rider bags/participant packs at future events (even if it means a small additional fee or sponsorship focus)?

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* 33. If a small fee were required, would you be willing?

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* 34. What items would make a rider bag most appealing to you? (Select all that apply or suggest others) – Optional

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* 35. Any other thoughts on rider bags?

Final Comments & Contact

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* 36. Any other feedback or suggestions for Pony Club Victoria events?

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* 37. Would you be happy for us to contact you to discuss your feedback further?

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* 38. Name (optional)

Thank you for your time and valuable input! Pony Club Victoria greatly appreciates your participation and is dedicated to making our events even better. Your responses will help shape future planning.

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